Effective Date: June 1, 2026 | Last Updated: June 26, 2026
At Nestoraa LLC, your satisfaction is our highest priority. We stand behind every product we sell with complete confidence in its quality and authenticity. If for any reason you are not fully satisfied with your purchase, we are here to make it right — simply and stress-free.
✅ Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, items must meet the following conditions:
- The item must be unused, unopened, and in its original packaging
- The return must be initiated within 30 days of the delivery date
- Proof of purchase (order confirmation or receipt) must be provided
⚠️ For hygiene and safety reasons, opened or used skincare and beauty products cannot be returned unless the item is defective or damaged upon arrival.
🔄 How to Start a Return
Starting a return is easy. Simply follow these steps:
- Email us at info@nestoraallc.com with your order number and the reason for your return.
- Our support team will respond within 1–2 business days with return instructions and a return authorization.
- Pack the item securely in its original packaging and ship it to the address provided.
- Once we receive and inspect your return, we will process your refund promptly.
💵 Refunds
Once your returned item is received and inspected, you will be notified via email about the status of your refund. If approved, your refund will be credited back to your original payment method within 5–10 business days, depending on your bank or card issuer.
Please note that original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
🔁 Exchanges
We gladly replace items that are defective, damaged, or incorrect. If you received the wrong item or your product arrived in less-than-perfect condition, please contact us within 7 days of delivery and we will arrange an exchange or replacement at no cost to you.
🚫 Non-Returnable Items
The following items are final sale and cannot be returned or refunded:
- Opened or used beauty and skincare products
- Gift cards
- Items marked as “Final Sale” at the time of purchase
- Items returned after 30 days of delivery
💬 Contact Our Support Team
Have questions about a return or refund? We’re here to help — always.
- 📧 Email: info@nestoraallc.com
- 📞 Phone: 1-307-400-1244
- 🕐 Support Hours: Monday–Friday, 9:00 AM – 6:00 PM EST | Saturday, 10:00 AM – 4:00 PM EST